frequently asked questions
Where is your clothing made?
Most of our styles are produced domestically, with some specialty sweaters and tops made overseas. We indicate “made in USA” in the description of each style that is made here!
What about sizing?
We carry XS-XL but most styles come S-L. Be sure to check the description of the style you are interested in for fit notes.
How fast do you ship?
Every attempt will be made to process and ship your order the day it's received, but please allow 48 hours for processing. We will email you as soon as the order has shipped. Please note we are unable to ship to APO/FPO or PO Box addresses.
How much is shipping?
Shipping is free for orders over $100. For orders under $100, shipping is calculated based on UPS ground rates.
What is your return policy?
Returns can be processed within 14 days directly on our website using the Returns Center on the bottom of the homepage. The cost of the prepaid label to return is $6, which will be deducted from your refund. Merchandise must not be worn, altered, or washed. Merchandise must have all tags attached and be returned in original packaging, free of strong perfumes, deodorant marks, etc. Merchandise returned without the original tag, or with any type of wear or damage, may result in a delayed refund or may not qualify for a refund. Original shipping and handling charges are nonrefundable. Once the item is returned to our warehouse, the customer will be refunded in full, less the label fee.
How do I initiate a return?
Returns can be processed directly on our website, head to the Returns Center at the bottom of the homepage, enter your order information and follow the prompts!
Can I exchange?
The easiest way to exchange for a different size is to place a new order for the desired size and return the size that you no longer need.
When do new styles come out?
All the time, make sure you sign up for our email list so you can be the first to know...and so you don't miss something that sells out quick!
I own a store, can I buy wholesale?
We have sales reps in multiple territories, if you have a store please email us at email@example.com and we will direct you to a rep and also to our wholesale website where you can shop online!
What if my package is lost?
We are not responsible for lost or stolen packages while in transit. All UPS/USPS tracking inquiries should be directed to UPS/USPS customer service. It is the responsibility of the customer to enter their address correctly on the order.
What about care instructions?
For most styles, machine wash cold on the gentle cycle. for special items, we will indicate 'dry clean only'.
What if the item I received is damaged?
We carefully inspect items before shipping them out, but if you do have a damaged item it must be reported within 14 days using the return portal on our website. Damages reported outside of this window may not qualify for a replacement or refund.
Do you ship internationally?
Not at this time.
How do I get in touch with someone?
Email us! firstname.lastname@example.org and we will reply as soon as we can. You can also find us on social media [instagram, facebook, tiktok] @sixfiftyclothing.
Do you work with influencers or brand ambassadors?
From time to time, yes! Email us email@example.com.